Price add-on doesn't show in the cart/on the product page
Follow these steps if the add-on price doesn't show on the product page or the price is not increased in the cart:
When you provide a price in the "Add-on price" field, we automatically generate an add-on product in your shop. It is necessary to increase the price in the cart.
By default, the title of this add-on product is the value title.
To make sure the add-on product exists, go to "Products" and search for its name. Alternatively, you can filter for all automatically generated add-on products by adding a "Product type" filter for "23p_po_generated".
If the add-on product doesn't exist, do the following:
Open the option with the add-on
Remove add-on price: Next to the value with the add-on price click the "Link product" button and on the bottom right click the "Remove linked product" button
Save the changes
Provide the add-on price again
Save the changes
Search for the add-on product in Products
Make sure the status of the product is "Active"
If the status of the product is not "Active", the price add-on will work as expected once you change the product status to "Active"
Open the add-on product in the "Products" page in the admin
Make sure that on the right under "Sales channels" there is a green dot next to "Online Store"
If the product is not added to the Online Store channel, the price add-on will work as expected once you make it available on the Online Store channel
Open the add-on product in the "Products" page in the admin
In the "Inventory" section make sure that one of the following is true: 1) Quantity is not tracked 2) If quantity is tracked it is not out of stock 3) If it is out of stock the "Continue selling when out of stock" option is enabled
If you are still having issue with the price add-on, reach out to our customer support. We're happy to help!
1. Make sure the add-on product exists in your shop
When you provide a price in the "Add-on price" field, we automatically generate an add-on product in your shop. It is necessary to increase the price in the cart.
By default, the title of this add-on product is the value title.
To make sure the add-on product exists, go to "Products" and search for its name. Alternatively, you can filter for all automatically generated add-on products by adding a "Product type" filter for "23p_po_generated".
If the add-on product doesn't exist, do the following:
Open the option with the add-on
Remove add-on price: Next to the value with the add-on price click the "Link product" button and on the bottom right click the "Remove linked product" button
Save the changes
Provide the add-on price again
Save the changes
2. Make sure the add-on product is Active
Search for the add-on product in Products
Make sure the status of the product is "Active"
If the status of the product is not "Active", the price add-on will work as expected once you change the product status to "Active"
3. Make sure the add-on product is added to the Online Store sales channel
Open the add-on product in the "Products" page in the admin
Make sure that on the right under "Sales channels" there is a green dot next to "Online Store"
If the product is not added to the Online Store channel, the price add-on will work as expected once you make it available on the Online Store channel
4. Make sure the add-on product is not out of stock
Open the add-on product in the "Products" page in the admin
In the "Inventory" section make sure that one of the following is true: 1) Quantity is not tracked 2) If quantity is tracked it is not out of stock 3) If it is out of stock the "Continue selling when out of stock" option is enabled
If you are still having issue with the price add-on, reach out to our customer support. We're happy to help!
Updated on: 07/03/2024
Thank you!